Terms of service

1. Agreement

These Terms of Service ("Terms") govern your use of pitchnexus.pro and the marketing agency services provided by PitchNexus Pte. Ltd. (UEN 202931845K), a company registered in Singapore with its registered office at 12 Marina Boulevard, #23-05 Marina Bay Financial Centre Tower 3, Singapore 018982 ("PitchNexus", "we", "us"). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Nature of services

PitchNexus is a go-to-market and campaign marketing agency. We provide professional services including brand strategy alignment, campaign planning, digital marketing, content production, paid media management, SEO support, social media marketing, marketing analytics and related creative studio work for Singapore businesses and regional clients.

PitchNexus is NOT:

• An investor pitch-deck advisory firm or venture-capital fundraising service
• A provider of guaranteed campaign results, ROI, revenue, lead volume, ranking positions or viral reach
• A web-design-only shop without marketing strategy capability
• A provider of SEO spam, link schemes, get-rich-quick courses, life coaching, crypto trading signals or MLM marketing funnels

The word "pitch" in PitchNexus refers to pitching brands and campaigns to markets and customers — not to investors or funding bodies. Detailed service scope is defined in individual statements of work or service agreements.

3. Website use

You may use pitchnexus.pro for lawful purposes only. You agree not to:

• Attempt unauthorised access to our systems or data
• Transmit malware, spam or harmful code
• Scrape or harvest content without written permission
• Misrepresent your identity in contact form submissions
• Use website content for commercial republication without consent

We reserve the right to restrict access to users who violate these Terms.

4. Enquiries and contracts

Information on our website — including programme descriptions, indicative SGD pricing bands and case examples — is for general information only and does not constitute a binding offer. A contract is formed only when both parties sign a written service agreement or statement of work. Contact form submissions do not create a client relationship until confirmed in writing.

5. Marketing results disclaimer

PitchNexus delivers professional marketing strategy, creative production and campaign management services. Past performance examples, case studies and illustrative metrics shown on our website or in proposals are for demonstration purposes only. We do not guarantee specific ROI, revenue, lead volume, ranking positions, viral reach, conversion rates or sales outcomes. Results depend on market conditions, budget allocation, product-market fit, competitive dynamics, platform algorithm changes and client-side execution. Advertising platform policies evolve continuously — campaigns require ongoing optimisation and professional judgment. Any projections presented during planning are estimates, not promises.

6. Fees and payment

Service fees are quoted in Singapore Dollars (SGD) unless otherwise stated. Payment terms are specified in individual agreements. Deposits for confirmed project starts are generally non-refundable once work commences. Late payments may incur interest at rates permitted under Singapore law. Paid media budgets are separate from agency fees and are spent according to agreed media plans with transparent reporting.

7. Intellectual property

Unless otherwise agreed in writing, PitchNexus retains ownership of pre-existing methodologies, frameworks and tools. Deliverables created specifically for a client become the client's property upon full payment, subject to our right to use anonymised work in portfolios unless confidentiality agreements prohibit this. Client-provided materials remain the client's property; you warrant you have rights to provide them.

8. Confidentiality

Both parties agree to keep confidential information shared during engagements private, except where disclosure is required by law or agreed in writing. Confidentiality obligations survive termination of the service relationship for a period specified in the service agreement or, if not specified, three years.

9. Client responsibilities

Clients agree to provide timely feedback, necessary access to platforms and accounts, accurate brand information and approved decision-makers for campaign sign-offs. Delays in client feedback may affect timelines without liability on our part. Clients are responsible for ensuring their products, services and marketing claims comply with applicable laws and platform policies.

10. Platform and partner claims

We may hold certifications on advertising platforms where applicable. We do not display Google Partner, Meta Business Partner or similar badges unless a current, verifiable programme membership exists. We do not claim official affiliation with platforms beyond factual descriptions of our experience managing campaigns on those channels.

11. Limitation of liability

To the fullest extent permitted by Singapore law, PitchNexus shall not be liable for indirect, incidental, special, consequential or punitive damages, including lost profits or lost business opportunities, arising from use of our website or services. Our total liability for any claim arising from a specific engagement shall not exceed the fees paid by the client for that engagement in the twelve months preceding the claim. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify PitchNexus against claims arising from your breach of these Terms, your violation of third-party rights, or content and materials you provide for use in campaigns, except where caused by our gross negligence or wilful misconduct.

13. Termination

Either party may terminate a service agreement according to its terms. Retainer clients may cancel with 30 days written notice unless otherwise agreed. We may suspend services for non-payment after reasonable notice. Upon termination, you remain liable for fees for work completed and non-cancellable third-party costs incurred on your behalf.

14. Privacy and PDPA

Our handling of personal data is governed by our Privacy Policy and Singapore's Personal Data Protection Act 2012. Contact form submissions require explicit PDPA consent. Cookie usage is described in our Cookie Policy.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore, without prejudice to mandatory consumer protection provisions that may apply.

16. Changes

We may update these Terms periodically. The "Last updated" date reflects the current version. Continued use of the website after changes constitutes acceptance of revised Terms. Material changes to active service agreements require mutual written agreement.

17. Force majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, government actions, platform outages or widespread telecommunications failures. Affected parties shall notify the other promptly and use reasonable efforts to resume performance.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.

19. Contact

PitchNexus Pte. Ltd.
12 Marina Boulevard, #23-05 Marina Bay Financial Centre Tower 3, Singapore 018982
Email: [email protected]
Telephone: +65 6714 9820